The Clementine Churchill Hospital - part of Circle Health Group

The Clementine Churchill Hospital - part of Circle Health Group 2020-02-17 Person 1 5 0

I was referred by my GP for a routine colonoscopy. Receptionists were friendly and polite enough and that was the end of all niceties! The waiting room, just opposite of the reception was small, dated and you have to sit knee to knee with other people when it's full (it doesn't take many to fill that small space). The nurse asking routine health check questions was through but obviously a smile was too much of an effort for her. I was told to get changed and lie on the bed, I noticed that the floors were very dirty. It took the nurse about a minute to clean my arm and put the needle in. Then another nurse came in and told me very rudely, quote, ''Get off the bed and sit there'', unquote! ('There' was a chair) Is this a private hospital or a prison ward? In hindsight, perhaps I should've walked away but I just wanted it over. She took the bed and disappeared, after a few minutes she came back and told me to go with her. So I walked to the surgery room just to go back on the same bed again. The bed was low and very uncomfortable and I asked if they could possibly high it up, the nurse said that she couldn't high it up but I could fold a pillow in half. They were supposed to give me something to relax me but I didn't feel relaxed at all. Nobody asked me how I felt or if I felt relaxed; actually nobody said a single word to me after I walked in that room. Then they carried on with the procedure and I felt everything and I said so and I didn't even get an answer. It was quick but it was painful and nobody was particularly interested, I didn't feel relaxed at all. I had the same colonoscopy a few years back (thankfully, in another hospital) and the nurses kept asking how I felt, if I was comfortable and so on. No such luxuries in that excuse of a private hospital. The doctor who carried out the procedure was Dr Kalpesh Besherdas; obviosly I can't comment on medical credentials but if you want to go through any treatment without any human compassion, he's your guy! I was in considerable pain but the two nurses took me to the room and the male nurse who came after told me it was just air. It was the only thing he said to me. When I came home, I suffered 10 hours of stomach pain. I was supposed to get the biopsy results from my GP but after two weeks, I still don't have them. My wife called the hospital (I can't even keep polite dealing with the staff of this hospital anymore) after being put through four different departments, they figured it out that they sent the biopsy results to the wrong GP, a surgery I've never heard of! Perhaps we don't need new hospitals or private ones; we just need people who know what they're doing in there. If you're a fee paying patient, you can definitely find somewhere better and if you're considering a remotely serious procedure, keep away!

The Clementine Churchill Hospital - part of Circle Health Group 2020-02-10 Person 5 5 0

My first time going private and I couldn't fault this hospital at all. All the people were very nice and caring and made you feel great.

The Clementine Churchill Hospital - part of Circle Health Group 2020-01-24 Person 3 5 0

In comparison to other private hospitals in London such as the Lister, the Clementine Churchill Hospital is very unprofessional. This review is NOT CONCERNED WITH THE CONSULTANT and anaesthetist, who were outstanding, but with the actual hospital. I was a day patient and prior to surgery was shown a menu and I gave them my choices Lo and behold just after coming back from recovery, and in my room, I was just given two pieces of toast and jam, which was not what I ordered. Why do they bother with the menu? If I was attending the hospital with a serious illness I would feel VERY VERY insecure. As you are paying, I think it is only correct that the patient should feel looked after. What a shame, as some of the consultants are top notch. The hospital itself is very much past its sell by date, and needs complete renovation if it is to compete with other new medical facilities that are opening all the time.

The Clementine Churchill Hospital - part of Circle Health Group 2019-08-29 Person 5 5 0

Outstanding care. Excellent care, clean and very good food.

The Clementine Churchill Hospital - part of Circle Health Group 2019-08-18 Person 3 5 0

Very unimpressed with the lack of communication from this hospital from the start to follow up appointment. I seemed to be the one having to do all the calling. Calls were never returned and the whole experience very stressful. Some members of staff from porters, kitchen staff to nurses had serious attitude problems others went beyond the call of duty. I felt they were very under staffed and basic training is required. Luckily I was not ill but very this is the second time I have been in and very unimpressed with the overall set up. Nobody seems to be in charge and each day was a lottery as to who was on duty. Surgeon X-ray and physio team excellent

The Clementine Churchill Hospital - part of Circle Health Group 2019-01-14 Person 5 5 0

During my time at the clementine Churchill hospital I found all members of staff extremely helpful and professional. The hospital is clean and comfortable and I could not fault the care that I received.

The Clementine Churchill Hospital - part of Circle Health Group 2018-12-29 Person 5 5 0

Very caring

The Clementine Churchill Hospital - part of Circle Health Group 2018-12-06 Person 5 5 0

Great hospital and friendly staff!

The Clementine Churchill Hospital - part of Circle Health Group 2018-11-01 Person 5 5 0

BMI Clementine Churchill while clearly an older hospital (I'd guess mid 80's), is an exceptionally well-maintained and clean hospital. It's evident that even the somewhat dated public access toilets have been well-looked after and kept clean throughout. The staff are clearly very proud to work there, and are always on-hand, helpful and kind.

The Clementine Churchill Hospital - part of Circle Health Group 2018-10-04 Person 4 5 0

The staff at Chartwell suite were fantastic! The WiFi was extremely disappointing because it didn’t work. In this day & age to have no WiFi is